Help Desk Analyst
vTech Solution Inc
Augusta, ME, United States
14 days ago
- Discuss this with your agent
- Open in Claude
- Open in ChatGPT
Apply on www.careerjet.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Network Troubleshooting
Microsoft Office
Windows Remote Assistance
Software Engineering
Job description
Experienced Help Desk Analyst needed to provide call center and remote technical support, troubleshoot hardware and software issues, and deliver strong customer service with a focus on quick resolution. Responsibilities:
- Provide support through inbound calls and remote assistance
- Troubleshoot hardware, software, OS, and network issues
- Install, configure, and upgrade systems and applications
- Escalate issues as needed and support field technicians
- Document procedures and assist with user training
Requirements
- Experience with Windows Operating Systems
- Experience with Microsoft Office 365
- Helpdesk/Call Center experience
- Strong troubleshooting and communication skills
- Experience with call-tracking systems
- Associate’s Degree
Preferred Skills & Certifications:
- Experience training users and creating documentation
- Knowledge of custom or COTS applications
- Strong team collaboration and customer support skills
Benefits & conditions
Scheduling:
- Sunday to Wednesday and Saturday
- 40 hours per week
Apply for this position
This job is hosted externally. Click below to view the full posting and apply.
Apply on www.careerjet.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Good distractions
Loading talks and stories from around this role…