Help Desk Analyst

Job DescriptionRole : Help Desk Analyst Duration : 04 months (Possible of extensions)Location : Machias, Maine - 04654Interview: Virtual Interview, * Provides technical support for staff and internal participants (either in person or remotely) in the operation of:

• Desktops / Laptops of various operating systems
• Printers and Scanners
• Audio / Video equipment use and setup
• User VOIP desk-sets
• Document Camera
• Audio listening equipment
• General presentation software
• May be asked to host remote video proceedings in special circumstances
• Must be able to diagnose and fix tier 1 computer issues.
• Assists with help desk tier 1 trouble tickets.
• Supports hardware (e.g. Mixer) and software used to take an electronic record.
• Helps ensure that all information systems operate in a secure, reliable manner.
• Maintains and manages hardware inventory data including serial numbers, locations, users, and equipment status.
• Assists in drafting and documenting department and operational procedures.
• Writes work orders to secure services from vendors and the Executive Branch Office of Information Technology.
• Ability to support and/or learn various platforms as necessary such as Zoom, Windows, OSX, Google, Unix, Android, IOS, etc.

• Experience with and supporting videoconferencing equipment and audiovisual equipment.
• Basic working knowledge of audio equipment.
• Experience diagnosing and fixing tier 1 computer issues.

vTech Solution Inc. is a Managed IT Services firm headquartered in Washington, DC. They specialize in a range of services including cloud computing, managed network security, and cybersecurity. Their primary focus is on providing human-centered IT solutions for government and business sectors, including federal, state, local, and education (SLED) groups, as well as commercial organizations.

vTech Solution offers services such as:

• Managed Security Services: Implementing zero-trust security frameworks to prevent cyber threats in real-time.
• Multi-cloud Management Services: Helping businesses digitally transform with smart cloud technologies.
• Infrastructure Managed Services: Creating resilient and secure infrastructure management.
• Professional Services: Providing expertise for mission-critical programs.
• Productivity and Communications: Ensuring secure and confident business connectivity from anywhere

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