IT Support Specialist

We are seeking a Desktop Support Technician to provide technical support for both local and remote end users. This role is responsible for troubleshooting hardware, software, application, and connectivity issues while ensuring a high level of customer service. The ideal candidate is a self-starter with strong problem-solving skills who can effectively support users across diverse environments and manage multiple priorities simultaneously., * Provide remote and onsite technical support for end-user computing devices and business applications.

• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.
• Install, configure, maintain, and upgrade desktops, laptops, and peripheral devices.
• Support remote users and assist with secure remote access and connectivity solutions.
• Perform device deployments, imaging, reimaging, and system rebuilds as needed.
• Troubleshoot and support business applications, workflows, and operational processes.
• Test and evaluate new hardware and software configurations.
• Assist with technology projects from implementation through testing and deployment.
• Maintain accurate records of incidents, resolutions, procedures, and support documentation.
• Update and manage electronic records, internal applications, and web-based content as required.
• Collaborate with technical teams to resolve escalated issues and improve support processes.
• Participate in on-call support, maintenance activities, and occasional travel as needed.

Self-Starter Communication Prioritization Problem Solving Desktop Support Customer Service Customer Support Operating Systems Technical Support Help Desk Support Computer Networks Business Valuation Workflow Management Remote Access Systems Full Stack Development Project Implementation Wireless Communications Business Transformation Hardware Troubleshooting Secure Remote Password Protocols Troubleshooting (Problem Solving)

At least 24 years, * 24 years of experience in desktop support, help desk support, or technical support roles.

• Strong troubleshooting skills across hardware, software, and operating systems.
• Experience supporting end users in both remote and onsite environments.
• Knowledge of desktop deployment, imaging, software installation, and system maintenance.
• Understanding of computer networking fundamentals and wireless connectivity.
• Experience supporting productivity and collaboration applications.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize tasks and effectively manage multiple support requests.
• Strong documentation and organizational skills., * Experience supporting multiple locations, clients, or business units.
• Familiarity with additional operating systems and diverse technology environments.
• Experience supporting remote access technologies and mobile workforces.
• Exposure to project implementation, testing, and rollout activities.
• Experience working independently at customer or field locations., * Combination of onsite and remote support responsibilities.
• May require occasional travel.
• Participation in on-call, evening, or weekend support schedules as needed.
• Fast-paced environment with diverse technical and customer support responsibilities., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.