Desktop Support Technician

We are seeking a Desktop Support Technician to provide onsite technical support for end users in a professional, customer-focused environment. This role is responsible for installing, configuring, troubleshooting, and maintaining desktop hardware, software, and related technology systems. The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and a passion for delivering outstanding customer service., * Provide onsite technical support for end users experiencing hardware, software, and connectivity issues.

• Install, configure, deploy, and maintain desktops, laptops, peripherals, and mobile devices.
• Troubleshoot and resolve operating system, application, and workstation-related problems.
• Support hardware replacements, upgrades, and equipment deployments.
• Respond to and document support requests through a ticket management system.
• Assist users with account access, software functionality, and general technology-related issues.
• Perform equipment setup, configuration, imaging, and deployment activities.
• Troubleshoot basic network connectivity issues and coordinate escalations when required.
• Support printers, peripherals, and other end-user technology devices.
• Maintain accurate documentation of incidents, resolutions, and support procedures.
• Collaborate with internal technology teams to ensure timely issue resolution and customer satisfaction.

• Experience providing desktop, technical, or end-user support.
• Strong troubleshooting skills relating to hardware, software, and workstation issues.
• Experience configuring, installing, and supporting desktop and mobile devices.
• Familiarity with operating systems, productivity applications, and common business technologies.
• Experience working with service request or incident management systems.
• Basic understanding of network connectivity and troubleshooting concepts.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced support environment and manage multiple priorities., * Experience supporting enterprise technology environments.
• Familiarity with device deployment, migration, and lifecycle management processes.
• Experience with user account administration and access management.
• Industry-recognized technical certifications are a plus.
• Prior experience in customer-facing technical support roles., * Fully onsite position.
• Direct interaction with end users throughout the workday.
• Collaborative and service-oriented team environment., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Management Communication Desktop Support Customer Service Operating Systems Technical Support Peripheral Devices Business Valuation Incident Management Lifecycle Management Productivity Software Full Stack Development Network Troubleshooting Business Transformation Troubleshooting (Problem Solving) $41,600 - $47,840 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.