Desktop Support Technician

Operations Leadership ServiceNow Communication Microsoft 365 User Accounts Professionalism Authentications Desktop Support Windows Desktop Customer Service Higher Education Technical Support Endpoint Security Device Management Business Valuation Financial Services Endpoint Management IT Service Management Full Stack Development Azure Active Directory Business Transformation Identity And Access Management Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), We are seeking a Tier 2/3 Desktop Support Engineer to provide advanced technical support in a fast-paced enterprise environment. This role will serve as a key escalation point for complex end-user issues while delivering exceptional white-glove support to executives and senior leadership. The ideal candidate will have strong Windows desktop support expertise, modern endpoint management experience, and outstanding communication skills., * Provide Tier 2 and Tier 3 support for escalated desktop, laptop, mobile device, and application issues.

• Deliver high-touch, executive-level white-glove support for VIP users and leadership teams.
• Troubleshoot and resolve complex Windows operating system, hardware, software, and connectivity issues.
• Manage and support endpoint deployment, configuration, and lifecycle activities using Microsoft Intune and Windows Autopilot.
• Administer user accounts, access, authentication, and device management within Azure AD / Entra ID.
• Diagnose and resolve issues related to Microsoft 365 applications, identity management, and endpoint security policies.
• Collaborate with infrastructure, networking, and security teams to identify root causes and implement long-term solutions.
• Document troubleshooting steps, resolutions, and support procedures to improve service delivery.
• Participate in technology refresh projects, workstation deployments, and system upgrades.
• Maintain a high standard of customer service while meeting established SLAs and support expectations.

• 5+ years of desktop support experience, including significant Tier 2 and Tier 3 troubleshooting responsibilities.
• Strong experience supporting Windows desktop environments.
• Hands-on experience with Microsoft Intune for device management and endpoint administration.
• Experience deploying and managing devices using Windows Autopilot.
• Strong knowledge of Azure AD / Microsoft Entra ID administration and identity management.
• Experience supporting Microsoft 365 applications and services.
• Excellent verbal and written communication skills.
• Proven ability to provide executive/VIP white-glove support with professionalism and discretion.
• Strong troubleshooting, problem-solving, and documentation skills., * Experience supporting users within law firms, financial services organizations, or higher education environments.
• Experience working in mid-sized to large enterprise organizations.
• Exposure to endpoint security tools, conditional access policies, and modern workplace technologies.
• Familiarity with ITSM platforms such as ServiceNow or similar ticketing systems.

Top Skills

• Windows Desktop Support (Tier 2/3)
• Microsoft Intune
• Windows Autopilot
• Azure AD / Microsoft Entra ID
• Executive White-Glove Support
• Customer Service & Communication
• Microsoft 365 Support
• Advanced Troubleshooting & Root Cause Analysis, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.