Desktop Support Analyst (Executive)

Apple IOS Operations Leadership Encryption Microsoft 365 Asset Tracking Professionalism Desktop Support Microsoft Teams Confidentiality Active Directory Deskside Support Patch Management Network Printers Technical Issues Operating Systems Microsoft Outlook Endpoint Security Peripheral Devices Business Valuation Local Area Networks Network Engineering Microsoft Windows 10 Full Stack Development Executive Presentations Business Transformation Executive Information Systems Virtual Private Networks (VPN) Endpoint Detection And Response Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) Information Technology Infrastructure Library, Our client is seeking an experienced Desktop Support Analyst (Executive) to serve as the primary IT resource for a newly

established New York City office located in the World Trade Center. This high-visibility role combines executive support, desktop administration, AV

support, and light networking responsibilities to ensure a seamless technology experience for employees and senior leadership.

The ideal candidate is a polished IT professional who thrives in a fast-paced environment, enjoys solving complex technical issues, and has a proven track

record of providing white-glove support to executive stakeholders., Executive & White-Glove Support

• Deliver high-touch, concierge-level IT support to executives and senior leadership.
• Provide technology support for board meetings, executive presentations, town halls, and confidential meetings.
• Conduct proactive pre-meeting technology checks and provide real-time support during critical events.
• Maintain professionalism, discretion, and confidentiality while supporting executive users.
• Serve as a trusted technical advisor for leadership teams.

Desktop & End-User Support

• Provide Tier 2 and Tier 3 support for Windows, macOS, iOS, and mobile devices.
• Troubleshoot hardware, software, operating system, and application issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, peripherals, printers, and mobile devices.
• Manage hardware inventory, asset tracking, and device lifecycle activities.
• Support Active Directory user administration, permissions, and account management.

Network & Connectivity Support

• Perform first-level troubleshooting of Wi-Fi, LAN, VPN, and connectivity issues.
• Assist with DNS, DHCP, and network printer troubleshooting.
• Escalate complex issues to infrastructure and network engineering teams as needed.
• Support remote users and hybrid workforce technologies.

Security & Compliance

• Support endpoint security initiatives including antivirus, EDR, disk encryption, and MFA.
• Assist with patch management and vulnerability remediation efforts.
• Follow ITIL-based support processes and documentation standards.
• Maintain accurate records of incidents, service requests, and resolutions.

• 5+ years of experience in Desktop Support, Deskside Support, or IT Support roles.
• 3+ years supporting executives, C-level leaders, and other stakeholders.
• Strong experience providing Tier 2/Tier 3 support in enterprise environments.
• Expertise supporting:
• Windows 10/11
• macOS
• iOS and mobile devices
• Microsoft 365 Suite
• Outlook and Microsoft Teams
• Active Directory, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.