IT Desktop Technician

• Provide Level 2/Level 3 desktop and end-user support for hardware, software, and application issues.
• Support business applications used by finance, tax, and accounting teams, including Bloomberg terminals.
• Handle new-hire technology setups, laptop deployments, device refreshes, and ongoing device lifecycle support.
• Image, configure, and deploy laptops using Microsoft Intune, Autopilot, and Azure AD / Entra ID.
• Provide limited support for legacy SCCM imaging processes.
• Perform onsite moves, adds, and changes (MAC) and other hands-on desktop support.
• Deliver professional, white-glove support to employees in a corporate office environment.
• Support Logitech Microsoft Teams Rooms (MTR) and assist with conference room setup and troubleshooting.
• Assist with mobile devices, telecom, and AV systems as needed. Prior experience in these areas is helpful but not required, as training will be provided.

Environment

• Global environment supporting approximately 900-1,000 users, with occasional support across a broader 2,000+ user ecosystem.
• Collaborative field support team of approximately 10 technicians.
• Professional, corporate office environment requiring strong communication and interpersonal skills.

The ideal candidate will have 4-5 years of desktop support experience, strong troubleshooting skills, and a polished, customer-service-focused approach to supporting end users in person., * 4-5 years of relevant desktop/IT support experience.

• Strong Windows hardware and software troubleshooting skills.
• Experience with Intune, Autopilot, and Azure AD / Entra ID.
• Experience with laptop imaging, deployment, and device lifecycle support.
• Strong customer service and communication skills.
• Professional, polished demeanor with the ability to provide white-glove, in-person support.
• Must be comfortable working onsite in Midtown Manhattan 5 days per week., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Operations Accounting Communication Desktop Support Microsoft Teams Customer Service Device Management Business Valuation Telecommunications Full Stack Development Azure Active Directory Business Transformation End-User Training And Support Troubleshooting (Problem Solving) Multitopology Routing Configuration Microsoft Intune (Mobile Device Management Software)

At least 5 years $62,400 - $83,200 / yr Posted yesterday

This role is STARs-friendly: Skilled Through Alternative Routes.

An industry-leading technology and media company is seeking an experienced IT Desktop Support Technician to join its onsite support team in Midtown Manhattan. This position will provide hands-on Level 2/Level 3 desktop support in a professional corporate environment, supporting end users across hardware, software, device management, conferencing, and business applications., We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.