Jira Service Management Engineer

Overview We are seeking an experienced, delivery-focused Program Managers to drive the operational and delivery engine of a complex, cross-functional transformation program. This is a hands-on role for someone who goes beyond reporting and meeting coordination - someone who thrives in the details, drives execution across workstreams, and ensures program data is accurate, actionable, and leadership-ready. The ideal candidate brings strong program governance, hands-on Jira and Smartsheet experience, exceptional follow-through, and the ability to identify and resolve risks before they become delivery issues. Oracle Fusion experience is a strong plus. Responsibilities

• Own the day-to-day integrity of the Jira program board , including user stories, decisions, risks, actions, classification, dashboards, filters, and data quality across workstreams.
• Maintain the RAID register and decision log , ensuring risks, issues, dependencies, assumptions, and decisions are current and actively managed.
• Prepare weekly executive status reporting , consolidating inputs across workstreams into an accurate, reconciled view for senior and C-suite leadership.
• Maintain the Smartsheet project plan , tracking dependencies, critical-path activities, milestones, and task-level progress.
• Drive deliverables through completion and sign-off, following up on commitments and removing execution blockers.
• Identify emerging risks, issues, and dependencies early , escalating appropriately and driving them toward resolution.
• Partner with engineering, product, business, and other cross-functional stakeholders to maintain alignment and execution momentum.
• Continuously improve program processes, reporting, data quality, and delivery practices.

• 7+ years of experience in program/project management, PMO delivery, or program coordination supporting large-scale SaaS, enterprise technology, or transformation programs .
• Strong hands-on experience with Jira , including boards, filters, dashboards, workflows, and program-level data management.
• Experience managing RAID logs, decision registers, project plans, dependencies, risks, and executive reporting .
• Advanced Excel and strong PowerPoint skills; hands-on Smartsheet experience preferred.
• Oracle Fusion experience strongly preferred/desired , particularly within enterprise transformation or modernization programs.
• Exceptional organizational skills, attention to detail, and follow-through, with the ability to independently close action items and drive accountability.
• Strong communication and stakeholder-management skills, with the confidence to challenge assumptions and surface issues early.
• Demonstrated growth mindset and interest in continuously improving program processes and delivery effectiveness.
• Comfortable using AI-enabled tools to accelerate delivery activities, with sound judgment to validate outputs before they are used or shared.