Jira Service Management Engineer

• Jira Platform Administration o Manage and evolve Jira Cloud configurations (projects, workflows, schemes, permissions, automation rules) o Ensure platform scalability, governance, and alignment with enterprise operating models
• Workflow Design & Automation o Design and implement end-to-end workflows aligned to intake, triage, delivery, and reporting o Build advanced automations to reduce manual intervention and improve cycle time
• Scripting & Integration o Develop and maintain scripts using tools such as: ScriptRunner (Groovy) REST APIs (Jira, GitHub, ServiceNow, etc.) o Enable integrations across toolchain (Jira GitHub, Jama, CRM, internal systems)
• Agentic AI Enablement o Design and implement AI-assisted workflows and decision agents, including: Intelligent triage assignment Automated work classification and routing Context-aware recommendations (priority, ownership, dependency mapping) o Partner with AI teams to operationalize agent-based automation within Jira workflows

• 10+ years of experience as a Jira Administrator (Cloud preferred)
• Deep expertise in: o Workflow configuration, schemes, and permissions o Jira Automation / Automation for Jira
• Strong scripting experience: o Groovy (ScriptRunner), Python, or similar o REST API integrations
• Experience with toolchain integrations (e.g., GitHub, CI/CD systems)
• Proven ability to manage multi-team / multi-org Jira environments

For applications and inquiries, contact:hirings@openkyber.com