IT Support Analyst

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• Installing and configuring Dell Hardware & peripherals. \n

• Image, upgrade pc/MacBook hardware. \n

• Install programs/software with executables and SCCM software center. \n

• Coordinate directly with end-user in setup of new device, shipping and return of old pc. \n

• Respond to post deployment application and hardware issues related to refresh. \n

• Experience with end-user virtual private network configuration (Pulse, AoVPN). \n

• Provide IT/AV conference support for onsite/offsite executive presentations, events, and meetings including wireless networking, telephony, projectors, speakers, clickers, and closed-network printer setups. \n

• Assist in employee On-boarding process, including equipment procurement & imaging. \n

• Utilize ticketing system to document service request and incidents. \n

• MS Office 365 support knowledge, including Outlook Calendar and MS Teams support. \n

• Printer management including standard break/fix of hardware, software, and networking issues. \n

• Interact with IT functional groups and establish relationships cross-functionally to drive escalations to closure. \n

This candidate will be part of a team responsible for providing onsite IT support services at client locations. Full-time technician with strong customer service skills, good tier II end user device support experience and a general knowledge of network/server platforms., * One or more years of experience in computer operations, or desktop support areas doing similar work as duties outlined above. \n

• CompTIA A+ Certification, MCSE, or other IT Certifications. \n

• Working knowledge of and experience with Windows10, Office365, Teams and SCCM. \n

• Experience with Inventory / Asset Tracking software. \n

• Ability to follow written IT policies and procedures. \n

• Strong communication and interpersonal skills. \n

• Strong organizational skills and a strong attention to detail. \n