PC technician

We are seeking a PC Technician to provide hands-on desktop support in a secure government environment. This role is responsible for resolving hardware, software, printer, and peripheral issues while delivering exceptional customer support to end users. The ideal candidate will have experience supporting Windows environments, troubleshooting desktop devices, managing tickets, and working within a structured IT support organization., Provide Tier II desktop support for end users experiencing hardware, software, and connectivity issues. Troubleshoot and resolve issues related to desktops, laptops, printers, and peripheral devices. Install, configure, image, deploy, and maintain Windows-based workstations. Support Microsoft Office applications and Office 365 services. Diagnose hardware and software problems and coordinate repairs when necessary. Create, update, and manage service tickets through a ticketing system. Escalate complex technical issues to senior support teams when appropriate. Install and configure operating systems, applications, and software updates. Assist with workstation deployments, technology refreshes, and equipment replacements. Support local area network connectivity troubleshooting. Document technical issues, resolutions, and support activities. Provide onsite customer service and technical assistance to end users.

Active Secret Security Clearance. High School Diploma or equivalent. Minimum 3 years of desktop support experience. Current CompTIA A+ certification or another DoD 8570 IAT Level I compliant certification. Experience supporting: Windows 10 and Windows 7 Microsoft Office environments Desktop and laptop hardware Printers and peripheral devices Experience with imaging, workstation deployment, and software installation. Experience using a ticketing system such as Remedy or similar platforms. Strong troubleshooting and problem-solving skills. Excellent customer service and communication skills. Ability to work independently and as part of a team. Preferred Qualifications Experience supporting Office 365 environments. Experience working in a DoD or government environment. Experience maintaining and troubleshooting HP, Lexmark, or Ricoh printers. Knowledge of Active Directory user support and account administration. Experience with large-scale PC refresh or deployment projects. Additional certifications such as: Network+ CE Security+ CE SSCP CCNA Security Ideal Candidate

The ideal candidate combines strong desktop support experience with excellent customer service skills. They are comfortable troubleshooting Windows systems, imaging and deploying equipment, supporting printers and peripherals, and working in a fast-paced enterprise environment where responsiveness and professionalism are critical.