Help Desk Technician

CDC Service Desk - Weekend Shift: Sat-Sun 5 AM to 6 PM Mon-Tues 12 PM - 9 PM New Employee Training 7:30 AM- 4:30 PM (four weeks), Job Description: Advance how our customers operate while you advance your career. Join as a Help Desk Technician I and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. MEANINGFUL WORK AND PERSONAL IMPACT As a Help Desk Technician I, the work you’ll do will be impactful to the mission of Center for Disease Control and Prevention. You will play a crucial role in assisting the Service Desk in providing (24/7) IT Support to CDC staff. Support the Service Desk - Weekend Team Collaborate with other CDC Service Desk staff Drive the key policies and procedures for IT Support. Utilize the IT Support tools provided by the Customer Engagement Branch Windows 11 Support WHAT YOU’LL NEED TO SUCCEED Bring your technology expertise and drive for innovation. The Help Desk Technician I must have: Education: High School Diploma/GED Experience: 2+ years of related experience Technical skills: O365 Applications and VPN Support NAICI - National Agency Check with Inquiries clearance level

Help Desk, Help Desk, Microsoft Windows Operating System, National Agency Clearance, Centers for Disease Control and Prevention (CDC), High School Diploma, VPN (Virtual Private Network), Customer Support/Service, Technical Support