Help Desk (Junior)
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Role details
Tech stack
Job description
The Help Desk Technician I supports the mission of the Centers for Disease Control and Prevention by assisting the Service Desk in providing 24/7 IT support to CDC staff. This role supports enterprise IT operations, collaborates with Service Desk personnel, and uses designated IT support tools to deliver responsive technical assistance., * Collaborate with other CDC Service Desk staff.
- Assist in providing 24/7 IT support to CDC staff.
- Drive key policies and procedures for IT support.
Technical Support
- Utilize IT support tools provided by the Customer Engagement Branch.
- Provide Windows 11 support.
- Support O365 applications and VPN-related issues.
Requirements
Help Desk, Security Clearance, T-1 / DS1, Help Desk, Centers for Disease Control and Prevention (CDC), Customer Support/Service, Technical Support, Technical Delivery, Operational Support, Microsoft Windows Operating System, * High school diploma or GED., * 2+ years of related experience., * Technical skills with O365 applications and VPN support.
Benefits & conditions
- Saturday-Sunday, 5:00 AM-6:00 PM
- Monday-Tuesday, 12:00 PM-9:00 PM
- New employee training schedule:
- 7:30 AM-4:30 PM for four weeks
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Prepare application
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