COMPUTER SUPPORT 1

HII is seeking a Computer Support 1 professional to provide onsite operational support for computer, network, and client-server environments. The position supports a continuous 24×7×365 operation and involves monitoring production batch processing, reviewing system activity and error indicators, maintaining operational records, and communicating issues to analysts, management, and team leads., * Perform computer, network, LAN/WAN, and client-server support activities.

• Process and monitor production batch jobs in a multi-system environment.
• Monitor systems and equipment using monitoring software and console interfaces.
• Identify and respond to operator messages, system alerts, and error indicators.
• Review input data for accuracy, completeness, and appropriateness.
• Review output data to verify accuracy and compliance with established standards.
• Monitor daily processing logs and assist with production schedules.
• Maintain accurate production records and shift reports.
• Maintain data center and visitor badging logs as required.
• Catalog, distribute, and return tapes, disks, or other operational media when applicable.
• Communicate job failures and technical issues to analysts, management, and team leads.
• Follow established procedures and operational requirements.
• Work independently with limited supervision while escalating issues when necessary.
• Support a safe, organized, and reliable operational environment.

Operational Support, Production Control, Computer Networks, On Site Support, Record Keeping, Operational Communications, Identify Issues, Detail Oriented, Multitasking, Local Area Network (LAN), The ideal candidate is a quick learner and self-starter with strong troubleshooting, attention to detail, communication, and multitasking abilities., * Associate’s Degree with 0 years of experience, or

• 2 years of related experience may substitute for the Associate’s Degree, or
• 4 years of non-related experience may substitute for the Associate’s Degree.
• Strong verbal and written communication skills.
• Ability to troubleshoot problems and identify system issues.
• Strong attention to detail and ability to manage multiple tasks.
• Ability to work effectively under pressure.
• Ability to work a continuous onsite schedule, including weekends and holidays.

Required / Preferred Technical Skills

• Computer and network operations
• LAN/WAN environments
• Client-server environments
• Production batch job processing
• System monitoring and console operations
• Control-M
• Tivoli
• Network Manager or equivalent monitoring tools
• Ticketing systems such as SMAX, HPSM, or equivalent
• Production documentation and reporting
• Data center operations experience is preferred but not required