Desktop Support Analyst- White Glove
Job Juncture
Denver, CO, United States
13 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Compensation
$70,000 - $95,000
Working hours
Regular working hours
Job source
Tech stack
Microsoft Word
Microsoft Excel
Microsoft Windows
Adobe Acrobat
Apple IOS
Apple Mac Systems
Software Applications
VoIP
Microsoft Outlook
Google Chrome
Desktop Computing
Virtual Private Networks (VPN)
+9 more
System Center Configuration Manager
Microsoft PowerPoint
Wireless Networks
Office365
Peripherals
Microsoft InTune
Information Technology
Laptops
Servicenow
Job description
- Deskside and remote technical support for company users.
- Level 2 escalation point for IT Help Desk incidents, ensuring timely resolution while meeting established service level agreements (SLAs).
- Support and troubleshooting hardware, software, and connectivity issues involving desktops, laptops, printers, mobile devices, docking stations, VPN, IP telephony, and related peripherals.
- Install, image, configure, deploy, and maintain Windows workstations while installing approved software and performing routine maintenance.
- Support software applications.
- Set up and support new employee workstation.
- Maintain accurate documentation of incidents, assets, and resolutions.
Requirements
- Associate degree in Information Technology or an equivalent combination of education and experience.
- 5 years of desktop support experience
- Strong knowledge of Microsoft Windows operating systems and Microsoft 365 applications, including Outlook, Word, Excel, and PowerPoint.
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Experience supporting:
- ServiceNow or similar platform
- BeyondTrust or comparable remote support solutions
- Microsoft SCCM, Microsoft Intune, or other endpoint management tools
Experience supporting:
- Adobe Acrobat and Nuance PDF
- Microsoft Edge, Google Chrome, and Mozilla Firefox
- iOS and Android mobile devices
- VPN connectivity and IP telephony
- Wireless networking across Windows, macOS, and mobile platforms
- Desktop computers, laptops, docking stations, printers, and related peripherals
Apply for this position
This job is hosted externally. Click below to view the full posting and apply.
Apply on www.jobjuncture.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
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