Information Technology_USA - USA_Lead job in Jacksonville

Lead end-to-end delivery for ServiceNow initiatives: requirements discovery| solution design| configuration/development| testing| and deployment. Own platform technical design decisions and ensure adherence to ServiceNow best practices| security (ACLs)| and performance standards. Design and govern integrations and data flows ensure robust error handling| monitoring hooks| and documentation. Plan and execute upgrades/patches: impact analysis| regression testing coordination| release readiness| and change governance. Mentor developers/admins| perform technical reviews| and drive reusable patterns| automation| and platform hygiene. Partner with operations to ensure smooth production releases and ongoing platform health (basic monitoring/alerts and continuous improvement).”

Must Have Technical/Functional Skills Strong hands-on experience leading ServiceNow implementations and enhancements across ITSM and CMDB (data model| discovery/alignment| service mapping fundamentals).ServiceNow technical leadership: platform standards| application scope strategy| update sets/app repo| code review| and release governance. Strong scripting and configuration skills (Business Rules| Script Includes| Client Scripts| Flow Designer/Workflow) with performance-aware design. Integration experience (REST/SOAP| integration patterns| authentication| error handling) familiarity with MID Server and enterprise integrations is a plus. Experience with ServiceNow upgrade planning| impact assessment| testing strategy| and deployment best practices. Functional understanding of telecom domain concepts (OSS/BSS| order management/orchestration| fulfillment| billing) to translate business needs into platform solutions. Strong stakeholder management| documentation| and communication skills able to lead workshops and drive decisions.