Information Technology Support Specialist

Are you a hands-on IT professional who enjoys solving technical challenges and working directly with end users? We are seeking an IT Support Specialist to provide onsite support for a growing life sciences organization. This role will support employees, laboratory technologies, scientific applications, and critical IT infrastructure to ensure business continuity and operational excellence., * Provide Tier 1 and Tier 2 technical support for hardware, software, and end-user technology issues.

• Install, configure, maintain, and troubleshoot Windows and macOS workstations.
• Support laboratory technologies, scientific applications, and connected equipment.
• Manage user accounts, permissions, and access through Active Directory.
• Troubleshoot network connectivity issues, including DNS, DHCP, VPN, Wi-Fi, and TCP/IP.
• Support laptops, desktops, printers, docking stations, mobile devices, and peripherals.
• Assist with software deployments, upgrades, patching, and system maintenance.
• Document technical issues, resolutions, and IT procedures within the organization’s ticketing system.
• Collaborate with scientists, researchers, and business users to understand and resolve technology-related challenges.
• Support data backup, recovery, and security best practices.
• Maintain accurate IT asset inventory and lifecycle management records.

• 3+ years of IT Support, Desktop Support, or Help Desk experience.
• Experience supporting Microsoft Windows environments.
• Experience supporting macOS devices in an enterprise setting.
• Hands-on experience with Active Directory user administration.
• Experience troubleshooting hardware, software, and network-related issues.
• Knowledge of DNS, DHCP, VPN, TCP/IP, and wireless networking.
• Experience supporting mobile devices, including iPhone and iPad.
• Experience using an IT ticketing system such as ServiceNow, Jira, Zendesk, or similar.
• Strong customer service and communication skills.
• Ability to work onsite in Morrisville, NC.

Preferred Qualifications

• Experience supporting laboratory, biotech, pharmaceutical, healthcare, or research environments.
• Experience supporting scientific applications, laboratory software, or scientific instruments.
• Familiarity with Linux operating systems.
• Experience working in regulated environments such as GMP, GLP, or GxP.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related discipline.