Implementation Controller

Take ownership and responsibility for the accurate and compliant system setup of customer requirements

• Support and collaborate with colleagues in order to drive continuous department and company performance improvement
• Maximise company regular scheduling performance and system functional efficiencies
• Maximising Gross Margin Control
• Maintain operational employee training records and site association data in order to drive efficient and accurate scheduling
• Long and short term deployment and distribution of frontline employees to ensure 100% coverage of customer requirement
• Manage frontline employee absence requests in line with company processes whilst ensuring sufficient availability to cover customer required hours
• Proactively monitor employee pay and customer charge data to prevent pay/invoice queries
• Assist in the investigation and resolution of pay & invoice queries, escalating to management where required
• Regular & ad-hoc reporting on performance and personal contribution

Excellent communication and interpersonal skills at individual and team level

• Able to build, develop and maintain positive working relationships with frontline staff, managers and other support functions
• Ability to prioritise and manage a complex workload
• Full understanding of the Javelin Operational System - Particularly with regards to setup, scheduling and reporting

• Numerate, literate, and experienced with Google Office tools

• Managing with complexity
• Delivering Performance
• Teamwork and Collaboration Javelin Ops System
• Google Office tools
• Excellent written & verbal communication Skills