2nd Line Support

We are recruiting for a 2nd Line IT Support Engineer to support a group of 5 schools across the Romford area. This is an initial 3-month contract starting in Mid-November., * Provide 1st and 2nd line IT support to staff across multiple school sites.

• Troubleshoot hardware, software and Microsoft-related issues.
• Manage and resolve service desk tickets within agreed timescales.
• Support Windows environments, Active Directory, DNS, DHCP and Group Policy.
• Assist with system maintenance, updates, backups and asset management.
• Troubleshoot end-user connectivity and network issues where required.

• Previous experience in a 1st/2nd Line Support, IT Support Engineer or ICT Support role.
• Strong knowledge of:
• Microsoft 365
• Windows 10/11
• Active Directory
• DNS & DHCP
• Group Policy (GPO)
• Print Management
• Hyper-V / Virtualisation
• Excellent troubleshooting and customer service skills.
• Full UK driving licence and access to a vehicle to travel between sites.
• Enhanced DBS (Update Service preferred).

• Initial 3-month contract.
• Varied role supporting multiple schools within a friendly IT team.