2nd Line IT Support

• Provide second-line support to users across the school.
• Troubleshoot hardware, software, network and system issues.
• Support and administer Microsoft 365, Windows and Active Directory environments.
• Assist with SCCM administration, software deployments and device management.
• Work with the IT Manager on infrastructure-related tasks and projects.
• Support, mentor and guide junior IT staff.
• Manage and resolve escalated service desk tickets.
• Maintain accurate documentation and technical records.
• Provide excellent customer service to end users.

Technologies:

• Active Directory
• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365, We have an opportunity for a second-line IT Support Engineer to join a busy IT team in a school environment in Peterborough. The role is onsite, on a three-month contract, at £17.01 per hour. Working closely with our IT Manager, you will provide day-to-day technical support across the organisation and help ensure staff and students receive a high-quality IT service.

• Enhanced DBS with Updates Service preferred