Technical Support Officer

Liaise with contractors, surveyors and occupational therapists.

-Maintain audit trails for grant funding.

-Explain technical related grant-related information clearly to residents and vulnerable residents.

-Write up letters, emails, case updates and decision notifications.

-Use of case management systems, databases and Microsoft Office applications.

-Maintaining accurate electronic care records.

-Process application forms, approval documentation, invoices and payment requests, and supporting evidence.

Personal Requirements:

The ideal candidate would typically have experience in one or more of:

• Disabled Facilities Grants administration.
• Housing adaptations services.
• Private sector housing.
• Housing assistance grants.
• Local authority technical or housing support roles.
• Property maintenance administration.

An enhanced DBS

-Experience working within a local authority housing service.

-Knowledge of Disabled Facilities Grant legislation.

-Experience of housing adaptation works.

-Knowledge of procurement and contractor payment processes.

-Understanding of safeguarding and data protection requirements.

-Familiarity with Northgate, Civica, Academy or other local authority housing systems., * Understanding of Disabled Facilities Grants (DFG), discretionary grants and other housing assistance grants.

• Ability to interpret and apply the Housing Assistance Policy.
• Experience of means testing and assessing financial eligibility.
• Understanding of grant approval processes and funding limits.
• Knowledge of payment procedures and financial records management.