Technical Support Officer

Discover an exciting opportunity to work as a Technical Support Officer in the vibrant county of Bedfordshire. Whether you choose a full-time or part-time role, this locum position offers a chance to expand your career while enjoying the flexibility and variety that locum work provides. With a competitive hourly wage, you’ll help shape technical support within our dynamic team. Perks and benefits:

• Flexible Working: Enjoy the choice of full-time or part-time work, perfect for fitting around your life and commitments.
• Locum Lifestyle: Embrace the locum lifestyle, which allows you to gain a diverse range of experiences and enrich your career path.
• Supportive Team: You’ll be part of a supportive team environment with opportunities for professional development.
• Work-Life Balance: Enjoy flexible working arrangements to help you achieve a better work-life balance.

What you will do:

• Serve as the first point of call for service users, managing enquiries, complaints, and service requests via telephone, email, and case management systems.
• Conduct triage and gather information, coordinating site visits or inspections as needed within service procedures.
• Keep service databases and case management systems current and compliant with GDPR, ensuring data accuracy.
• Provide administrative and technical assistance to officers, preparing documentation, processing applications, and monitoring service mailboxes.
• Support incident, request, and problem management in alignment with service standards and internal protocols.
• Assist financial and data processes, including basic evaluations, invoicing, and validation of service-related information as required.

• NVQ Level 3/4, BTEC, HNC, or equivalent qualification in a relevant field such as IT, Business Administration, Housing or Environmental Health, or commensurate experience.
• ITIL Foundation or equivalent is desirable for ICT-focused roles.

Registration & Compliance:

• A working knowledge of UK data protection legislation GDPR.
• Awareness of relevant service legislation such as housing, environmental health, or local government frameworks.
• Understanding of Health & Safety and Safeguarding responsibilities in a local authority context.

Experience:

• Experience within a local authority, public sector, or customer-focused service setting.
• Proven capability in providing technical, administrative, or operational support within a service area.
• Background in handling customer enquiries, service requests, and case management processes.
• Proficiency in working with multiple IT systems and maintaining data records accurately.

Bedfordshire is a fantastic place to live and work, boasting rich history, beautiful countryside, and a welcoming community. Don’t miss the chance to grow your career while enjoying all that this charming region has to offer. Join us and be part of our journey! Working with Seven Resourcing: At Seven Resourcing, we connect skilled professionals like you with top-tier roles. With over 3,000 ‘Excellent’ Trustpilot reviews and a reputation for award-winning service, we’re dedicated to securing competitive rates in roles tailored to your expertise. Let us help you find your next career move with confidence.