Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in California. This Long-term Contract position supports a high-tech organization in the pharm/biotech sector, with a focus on delivering responsive desktop support, account administration, and device readiness in a Windows-based environment. The role is ideal for someone who combines strong troubleshooting ability with effective communication and a customer-first approach., Deliver first- and second-level support for desktop, laptop, and workplace technology issues, resolving user requests efficiently and professionally. Administer Microsoft 365 services and user accounts, assisting with access, configuration, and day-to-day platform support. Manage Active Directory tasks such as account updates, permissions coordination, and basic identity-related troubleshooting. Prepare, configure, and deploy laptops and other end-user devices to support new hires, replacements, and refresh activities. Support onboarding and offboarding activities by setting up or removing accounts, devices, and access in alignment with internal procedures. Troubleshoot hardware and software problems across Windows 10 environments, documenting work performed through service desk ticketing tools. Provide support for identity and access management processes, escalating more complex issues to specialized IT teams when needed. Partner with infrastructure and application teams to route unresolved incidents appropriately and maintain a high standard of white-glove end-user service.

Experience supporting and administering Microsoft 365 in an enterprise environment. Working knowledge of Active Directory, including user account maintenance and access support. Background providing Tier 1 and Tier 2 desktop support for Windows-based users. Ability to diagnose and resolve common hardware, software, and operating system issues. Experience provisioning and deploying laptops and other end-user devices. Strong customer service, communication, and end-user support skills in a detail-oriented setting. Comfortable using service desk ticketing systems and knowing when to escalate issues. Exposure to regulated industries, SharePoint, Intune, NetSuite, or healthcare/life sciences environments is a plus.

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