Entry-Level IT Technician *HIRING ASAP* (On-site)

Operations Leadership ServiceNow CompTIA A+ Communication Microsoft 365 User Accounts Prioritization Problem Solving Customer Service Computer Science Active Directory CompTIA Network+ Email Management Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Computer Hardware Business Valuation Docking (Computers) Microsoft Windows 10 Software Installation Information Technology Full Stack Development Business Transformation Hardware Troubleshooting Conference Room Technology Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), IT Support Technician I (Entry-Level) | Hackettstown, NJ | M-F, 8:00 AM 4:30 PM EST, We are seeking a motivated and customer-focused Entry-level, IT Support Technician to join our growing IT team. This entry-level role is responsible for providing technical support to end users, troubleshooting hardware and software issues, setting up and maintaining workstations, supporting Microsoft environments, and ensuring an excellent customer service experience. The ideal candidate will have a passion for technology, strong communication skills, and a desire to grow within IT., · Provide first-level technical support for hardware, software, email, and network-related issues.

· Build, configure, deploy, and troubleshoot desktop and laptop computers.

· Install, configure, and maintain operating systems, software applications, and peripherals.

· Create, modify, and disable user accounts within Active Directory.

· Reset passwords and manage user access permissions.

· Troubleshoot and resolve issues related to Microsoft Outlook, email delivery, and user mailboxes.

· Respond to support requests via phone, email, ticketing system, and in-person interactions.

· Diagnose and resolve common hardware issues involving PCs, laptops, monitors, printers, docking stations, and mobile devices.

· Perform software installations, upgrades, and updates.

· Document troubleshooting steps, issue resolutions, and support activities within the ticketing system.

· Escalate complex technical issues to support staff when needed.

· Assist with onboarding and offboarding activities, including equipment setup and account provisioning.

· Maintain inventory of IT assets and equipment.

· Support conference room technology, printers, and other office technology equipment.

· 0-2 years of IT support, help desk, technical support, or related experience.

· Basic knowledge of Windows operating systems (Windows 10/11).

· Familiarity with Active Directory user administration.

· Understanding of computer hardware, PC components, and workstation setup.

· Basic knowledge of Microsoft Office 365 applications.

· Strong troubleshooting and problem-solving abilities.

· Excellent verbal and written communication skills.

· Strong customer service mindset and professionalism.

· Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred Qualifications

· Associate degree in Information Technology, Computer Science, or a related field; or equivalent technical training.

· CompTIA A+, Network+, or similar certification (or currently pursuing certification).

· Experience supporting Microsoft 365 environments.

· Exposure to ticketing systems such as ServiceNow, Jira, Zendesk

· Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).

Technical Skills

· PC and Laptop Hardware Support

· PC Builds & Imaging

· Active Directory

· Microsoft 365 / Office Suite

· Outlook & Email Support

· Software Installation & Troubleshooting

· Password Resets & User Account Management

· Windows 10/11 Support

· Help Desk Ticketing Systems, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.