Executive Support Technician

We are seeking an experienced Executive Support Technician to provide high-quality, white-glove IT support to executives, physicians, and other senior stakeholders. The ideal candidate will have strong desktop support and troubleshooting skills, excellent communication abilities, and experience supporting Apple and Microsoft technologies in an enterprise or healthcare IT environment., * Provide executive-level, white-glove IT support to C-suite executives, physicians, and senior stakeholders.

• Troubleshoot hardware, software, desktop, laptop, mobile device, networking, and audiovisual issues.
• Respond promptly to urgent IT incidents and technology outages.
• Support Apple and Microsoft technologies in an enterprise environment.
• Handle escalated technical issues from Service Desk and Desktop Support teams.
• Communicate technical issues clearly and professionally to nontechnical users.
• Take ownership of issues through resolution or appropriate escalation.
• Participate in a rotating on-call schedule and occasional weekend or holiday coverage.

• High school diploma or equivalent.
• 4-5+ years of enterprise or healthcare IT support experience; 4+ years of relevant experience may substitute for a bachelor’s degree.
• Strong hands-on desktop support and troubleshooting experience.
• Experience providing white-glove support to executives, physicians, or senior leadership.
• Experience supporting Apple and Microsoft technologies.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work professionally under pressure and prioritize urgent issues.
• Experience handling escalated desktop support and Service Desk issues.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Healthcare IT support experience.