Executive IT Support Technician

We are seeking an experienced Executive Support Technician to provide high-level IT support at Liberty Hospital. This role will focus on delivering exceptional, white-glove technical support to executives, physicians, and other senior stakeholders while supporting enterprise desktop and end-user technology., * Provide onsite, white-glove IT support to executives, physicians, and senior leadership.

• Troubleshoot hardware, software, mobile devices, networking, and audiovisual technology.
• Support Apple and Microsoft technologies.
• Respond quickly to technology outages and urgent technical issues.
• Prioritize incidents and restore services with minimal disruption.
• Provide escalated technical support to Service Desk and Desktop Support teams.
• Communicate technical information clearly to non-technical users.
• Take ownership of issues through resolution or appropriate escalation.
• Build strong relationships with executives, physicians, and other key stakeholders.
• Provide professional and personable customer service in a healthcare environment.
• Participate in an on-call rotation with other desktop technicians.
• Work occasional weekends or holidays when required.

• 4-5+ years of enterprise or healthcare IT support experience.
• Bachelor’s degree preferred; 4+ years of relevant experience may substitute for a Bachelor’s degree.
• High school diploma required.
• Strong desktop/end-user support experience.
• Hands-on experience troubleshooting hardware, software, mobile devices, networking, and audiovisual technology.
• Experience providing white-glove IT support to C-suite executives, physicians, or senior-level stakeholders.
• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Ability to remain professional and composed during urgent or high-pressure situations.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Healthcare IT experience.
• Experience supporting executive-level users in a large enterprise environment.
• Experience with escalated desktop and service desk support.

Contract Length: 13 weeks Schedule: Monday-Friday, 8:00 AM-4:30 PM Shift: Day Work Arrangement: Onsite Pay Rate: $33/hour