Senior Desktop Support Technician

We are seeking a seasoned, customer-focused Senior Desktop Support Specialist to deliver high-touch, “white-glove” technical support across enterprise systems, audiovisual technology, and mobile platforms.

In this role, you will act as a primary escalation point for desktop technical issues while directly interfacing with senior leadership, C-suite executives, and specialized staff. This is an onsite, 13-week contract position with strong intent to convert to a permanent role for the right candidate., * Provide proactive, high-priority “white-glove” desktop and technology support to C-level executives, senior leadership, and high-level stakeholders.

• Troubleshoot, deploy, and maintain end-user hardware, peripherals, operating systems, mobile devices, enterprise software, basic network connectivity, and conference room AV systems.
• Serve as an escalation tier for Service Desk and frontline Desktop Support teams to resolve complex or recurring incidents.
• Respond rapidly to technology outages, service interruptions, and urgent executive requests, prioritizing issues effectively to ensure minimal business disruption.
• Translate complex technical concepts into clear, non-technical updates for end-users, managing expectations professionally during high-pressure situations.
• Take end-to-end ownership of incidents and service requests from intake through diagnosis, resolution, and post-incident verification.
• Participate in a shared on-call rotation with the desktop support team (including occasional holiday coverage or rare weekend support if operational demands arise).

• Experience: 4-5+ years of dedicated enterprise or healthcare IT desktop/field support experience. (Note: Not open to recent graduates; established hands-on experience is required.)
• Executive Support: Proven track record delivering concierge/white-glove IT support to VIPs, C-suite executives, physicians, or senior directors.
• Technical Depth: Hands-on proficiency troubleshooting both Microsoft Windows and Apple/macOS/iOS enterprise ecosystems, Active Directory, endpoint management tools, and AV equipment.
• Communication & Presence: Exceptional interpersonal and verbal communication skills; polished, personable, calm under pressure, and capable of building immediate trust with stakeholders.
• Education: High School Diploma or GED required (4+ years of relevant enterprise experience accepted in lieu of a degree).

Preferred:

• Bachelor’s Degree in Computer Science, Information Technology, or a related technical discipline.
• Experience in regulated or fast-paced hospital/healthcare environments.
• Relevant industry certifications (CompTIA A+, Network+, Microsoft 365 Certified, Apple Certified Support Professional, or ITIL Foundation).

Schedule & Work Environment

• Shift: 8-hour days, Monday through Friday, 8:00 AM - 4:30 PM (100% Onsite).
• Weekend/Holiday Expectations: Minimal weekend work (occasional as needed); participation in the standard rotating on-call schedule across all desktop technicians, which may include holidays.