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Desktop Support Technician

Insight Global
West Palm Beach, FL, United States
2 days ago
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Role details

Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
4 years minimum
Compensation
$52,000.0 - $66,560.0
Working hours
Regular working hours
Job source
www.careerboard.com

Tech stack

Active Directory ARM Architecture BitLocker Drive Encryption Cellular Networks Cyber Security Computer Networks Dynamic Host Configuration Protocol Domain Name System (DNS) Multi-Factor Authentication Global Positioning Systems (GPS) IP Addressing Virtual Private Networks (VPN)
+8 more
Microsoft Office Networking Basics Single Sign-On Windows Desktop Wi-Fi Technology Peripherals Computer Equipment Information Technology

Job description

  1. Imprivata Single Sign-On (or any other 2-Factor Authentication product)
  2. Absolute Secure (formerly NetMotion) and/or Global Protect (VPN)
  3. Microsoft Office 2021 and up (not Office 365)
  4. Cortex (antivirus)
  5. BitLocker (drive encryption)
  6. Ruggedized laptops (such as Dell, Panasonic, etc.)
  7. Basic GPS functionality
  8. Basic cellular technology (as it relates to being installed in a laptop for example)
  9. Ivanti product line (ITSM, ITAM, EPM, Neurons)
  10. Previous Military/Law Enforcement Information Technology support experience

Requirements

  1. 4 prior years’ experience demonstrating the ability to independently diagnose and resolve complex desktop/laptop computer hardware, software, operating system, peripherals and network/cellular/Wi-Fi/GPS connectivity issues with minimal supervision. The same applies for installations, configurations and replacements of the above same.
  2. At least one of the following:
  3. CompTIA A+ Certification
  4. Technical Support certification(s) such as Dell DCSE, Help Desk International (HDI) Desktop Advanced Support Technician, Microsoft MTA, etc.
  5. Bachelor’s Degree in an Information Technology field with a focus on client-side support
  6. IT Security and Networking degrees with no foundation for client-side support will not be accepted
  7. Understanding of the following network concepts that apply to Desktop Support Work: IP Addressing, DHCP, DNS, Active Directory (computer account: creation/moving/security groups), network shares/printing
  8. Solid experience in the following areas:
  9. Troubleshooting Windows 11
  10. Customer Service and Communication Skills
  11. Multi-tasking
  12. Documentation of service tickets, procedures and troubleshooting

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