Sr Desktop Support

We are seeking an experienced Desktop Support Technician to provide advanced end-user support for desktop and laptop systems, peripherals, and connectivity-related technologies. This role requires a strong technical foundation in Windows support, hardware troubleshooting, network connectivity, and customer service. The ideal candidate will be comfortable working independently, resolving complex technical issues, documenting solutions, and delivering exceptional support to end users., * Provide Tier II desktop support for desktops, laptops, mobile computing devices, and peripherals.

• Diagnose and resolve complex hardware, software, operating system, and application issues with minimal supervision.
• Install, configure, upgrade, and replace desktop and laptop hardware and software.
• Troubleshoot network, Wi-Fi, VPN, cellular, GPS, and connectivity-related issues.
• Support Windows 11 environments and ensure endpoint systems remain operational and secure.
• Manage user account issues and endpoint support activities within Active Directory environments.
• Troubleshoot network printing, shared resources, and access-related issues.
• Document incidents, troubleshooting steps, and technical procedures within the organization’s ticketing system.
• Deliver high-quality customer service while supporting multiple priorities and requests simultaneously.
• Collaborate with infrastructure, security, and application teams to resolve escalated issues.

Print Servers Desktop Support Windows Support Customer Service Microsoft Office Active Directory Mobile Computing Technical Issues Operating Systems Endpoint Security Peripheral Devices Business Valuation IT Service Management Information Technology Full Stack Development Infrastructure Security Network Troubleshooting Business Transformation Hardware Troubleshooting BitLocker Drive Encryption Multi-Factor Authentication End-User Training And Support Virtual Private Networks (VPN) Technical Procedure Compliance Troubleshooting (Problem Solving) Transmission Control Protocol (TCP) NextGen Enterprise Practice Management HDI Desktop Advanced Support Technician (HDI-DAST)

At least 4 years, * 4+ years of experience providing hands-on desktop support and end-user technical support.

• Proven ability to independently troubleshoot and resolve:
• Desktop and laptop hardware issues
• Windows operating system issues
• Software and application problems
• Peripheral device failures
• Network, Wi-Fi, cellular, and connectivity issues
• Strong understanding of:
• IP Addressing
• DHCP
• DNS
• Active Directory
• Computer account management
• Security groups
• Network shares
• Network printing
• Experience troubleshooting and supporting Windows 11.
• Strong documentation, communication, and customer service skills.
• Ability to manage multiple support requests in a fast-paced environment., Candidates must possess at least one of the following:
• CompTIA A+ Certification
• Technical support certifications such as Dell DCSE, HDI Desktop Advanced Support Technician, Microsoft MTA, or equivalent
• Bachelor’s degree in Information Technology or a related field with a focus on client-side support, * Experience supporting multi-factor authentication solutions such as Imprivata or similar platforms.
• Experience supporting VPN technologies, including Absolute Secure, NetMotion, or GlobalProtect.
• Knowledge of Microsoft Office 2021 and newer versions.
• Experience supporting endpoint security platforms such as Cortex antivirus.
• Familiarity with BitLocker drive encryption.
• Experience supporting ruggedized devices, including Dell and Panasonic laptops.
• Understanding of GPS functionality and cellular-enabled laptop technologies.
• Exposure to Ivanti products including ITSM, ITAM, EPM, or Neurons.
• Previous IT support experience within military, public safety, or law enforcement environments.

Top Skills

• Desktop Support
• Windows 11 Troubleshooting
• Hardware & Software Support
• Active Directory
• Network Connectivity Troubleshooting
• DHCP / DNS / TCP/IP
• VPN Support
• Customer Service
• Ticket Documentation
• Endpoint Management
• Multi-Factor Authentication
• Ivanti
• BitLocker
• Microsoft Office Support
• End User Computing (EUC) Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.