DSS & Networking Engineer

H-Tech

Dortmund, Germany

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory CompTIA Network+ System Configuration Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) IT Management Information Technology Operations Networking Hardware Microsoft Software Network Installation Services

+12 more

Software Deployment TCP/IP Virtual Local Area Networks Wide Area Networks Wireless Access Point Wireless Networks Network Routers Computer Network Technologies Computer Equipment Laptops Cisco User Accounts

Job description

We are seeking two experienced DSS & Networking Level 2 Engineers to join our team in Dortmund. The successful candidates will be responsible for supporting warehouse operations, managing IT and networking-related activities, and providing remote technical assistance to field technicians. This role requires strong technical troubleshooting skills, networking expertise, and solid systems administration knowledge., Warehouse Operations

Perform hardware staging, configuration, testing, and quality assurance activities.
Receive, inspect, inventory, and prepare IT equipment for deployment.
Maintain accurate records of assets, stock levels, and equipment movement.
Troubleshoot and repair hardware and network devices where applicable.
Support logistics and warehouse-related technical operations.

Technical Support

Provide Level 2 technical support for DSS (Digital Support Services/Desktop Support Services) environments.
Deliver remote support to field technicians and onsite engineers.
Diagnose and resolve hardware, software, operating system, and connectivity issues.
Escalate complex incidents to appropriate teams while ensuring proper documentation.
Monitor support queues and ensure timely incident resolution.

Networking & Infrastructure

Troubleshoot LAN/WAN connectivity issues.
Configure and support switches, routers, wireless access points, and related network devices.
Perform network testing and validation activities.
Support network deployments, upgrades, and maintenance tasks.
Assist with cabling, patching, and infrastructure documentation.

Systems Administration

Support Windows-based environments and end-user computing devices.
Manage user accounts, permissions, and access requests.
Assist with Active Directory administration and basic server-related tasks.
Perform software installations, updates, and system configurations.
Maintain technical documentation and operational procedures.

Requirements

Do you have experience in Windows?, Technical Skills

Strong Level 2 Desktop Support (DSS) experience.
Solid networking knowledge, including:
TCP/IP
DNS
DHCP
VLANs
Switching and Routing fundamentals
Wireless networking
Good systems administration knowledge.
Experience with Windows operating systems and enterprise IT environments.
Familiarity with Active Directory and Microsoft technologies.
Experience supporting hardware devices, laptops, desktops, printers, and network equipment.
Strong troubleshooting and problem-solving skills.

Professional Skills

Excellent communication skills in English.
Ability to work independently and within a team environment.
Strong organizational and documentation skills.
Customer-focused approach with a proactive attitude.
Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Relevant IT certifications (CompTIA Network+, Microsoft, Cisco CCNA, or equivalent).
Previous experience in warehouse-based IT operations or asset management.
Experience providing remote support to field engineers or technicians.
Knowledge of ITIL processes and service management practices