End User Computing (EUC Level -1) / Desktop Support Engineer - Level -1
ADVANCE GLOBAL IT SUPPORT
Linz, Austria
21 days ago
- Discuss this with your agent
- Open in Claude
- Open in ChatGPT
Apply on www.indeed.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Role details
Contract type
Temporary contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
3 years minimum
Compensation
β¬61,600.0 - β¬66,500.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
JIRA
Backup Devices
Microsoft Outlook
Computer Networks
Data Recovery
Image Management
Virtual Private Networks (VPN)
System Center Configuration Manager
Networking Basics
Network Connections
+8 more
Software Configuration Management
USB
User Environment Management
Wi-Fi Technology
Microsoft InTune
Mobile Computing
Servicenow
User Accounts
Job description
- Provide first-level technical support to end users for hardware, software, and network-related issues.
- Perform laptop imaging and re-imaging, ensuring systems are configured according to organizational standards.
- Handle Operating System deployment using tools such as Microsoft SCCM, Microsoft Intune, and USB-based installations.
- Manage user accounts and access in Active Directory, including password resets, account unlocks, and group assignments.
- Support and troubleshoot issues related to Microsoft 365 (Outlook, Teams, OneDrive, etc.).
- Log, track, and resolve incidents and service requests using ticketing systems like ServiceNow and Jira.
- Perform basic network troubleshooting, including connectivity issues (LAN/Wi-Fi), IP configuration, and VPN support.
- Install, configure, and troubleshoot network printers, including driver setup and connectivity issues.
- Escalate complex issues to higher-level support teams when required.
- Maintain documentation of issues, resolutions, and standard operating procedures (SOPs).
- Ensure compliance with IT policies, security standards, and asset management processes.
- Collaborate with customers, departments, and teams to resolve issues.
Requirements
- Experience: 3-5 years in EUC/Windows support.
- Strong knowledge of imaging tools, data backup/recovery tools (USMT).
- Expertise in Windows 7/10 deployment, upgrades, migrations, and system maintenance.
- Skills in hardware/software configuration, network connectivity, mobile computing, and backup/recovery options.
Apply for this position
This job is hosted externally. Click below to view the full posting and apply.
Apply on www.indeed.com
Prepare application
- Draft this with your agent
- Open in Claude
- Open in ChatGPT
Good distractions
Loading talks and stories from around this roleβ¦