End User Computing (EUC Level -1) / Desktop Support Engineer - Linz, Austria

• Provide first-level technical support to end users for hardware, software, and network-related issues.
• Perform laptop imaging and re-imaging, ensuring systems are configured according to organizational standards.
• Handle Operating System deployment using tools such as Microsoft SCCM, Microsoft Intune, and USB-based installations.
• Manage user accounts and access in Active Directory, including password resets, account unlocks, and group assignments.
• Support and troubleshoot issues related to Microsoft 365 (Outlook, Teams, OneDrive, etc.).
• Log, track, and resolve incidents and service requests using ticketing systems like ServiceNow and Jira.
• Perform basic network troubleshooting, including connectivity issues (LAN/Wi-Fi), IP configuration, and VPN support.
• Install, configure, and troubleshoot network printers, including driver setup and connectivity issues.
• Escalate complex issues to higher-level support teams when required.
• Maintain documentation of issues, resolutions, and standard operating procedures (SOPs).
• Ensure compliance with IT policies, security standards, and asset management processes.
• Collaborate with customers, departments, and teams to resolve issues.

We are hiring an End User Computing (EUC) Level 1 Support Engineer to provide first-line IT support to end users in Linz, Austria. The candidate will be responsible for troubleshooting basic hardware and software issues, assisting users with IT-related queries, and ensuring smooth day-to-day IT operations.

• Must be fluent in both English and German.
• Must have valid, full-time work rights in Austria, with no sponsorship required., * Experience: 3-5 years in EUC/Windows support.
• Strong knowledge of imaging tools, data backup/recovery tools (USMT).
• Expertise in Windows 7/10 deployment, upgrades, migrations, and system maintenance.
• Skills in hardware/software configuration, network connectivity, mobile computing, and backup/recovery options.