Support Admin Manager

Simple Recruitment is working on behalf of our client, based in the beautiful Somerset countryside, to recruit a Support Administration Manager to join their small, friendly and professional team. This is a key role within the business, offering the opportunity to take ownership of a varied support function and make a real contribution to the smooth running of the organisation., As Support Administration Manager, you’ll be responsible for keeping the Support & Service processes running efficiently, whilst managing a small support team. This is a varied role that combines team leadership, customer administration, contracts and commercial support.

Your responsibilities will include:

• Managing and supporting a small administration team
• Preparing, issuing and following up customer quotations
• Applying pricing and discount rules
• Raising and tracking purchase orders, invoices and shipments
• Administering maintenance, warranty and multi-year service contracts, including renewals and deferred income
• Managing equipment loans and demonstration samples, tracking movements and arranging returns
• Logging and tracking product non-conformities, liaising with customers and suppliers to achieve successful outcomes
• Maintaining accurate customer, contract and loan records across ERP systems, databases and spreadsheets
• Producing regular reports, including expiring warranties and contracts, items on loan, service visits and warehouse transfers
• Carrying out stock checks across maintenance, sample and loan stock
• Maintaining price lists and quotation templates, including exchange rate updates
• Acting as the liaison between internal IT users and the external IT contractor

We’re looking for an organised, proactive and dependable Support Admin Manager with excellent attention to detail and a strong ability to manage competing priorities.

You’ll ideally have:

• Previous experience in sales support, contracts or office administration
• Experience managing or leading a small team
• Excellent organisational and record-keeping skills
• Strong Excel skills and confidence working with databases and ERP/CRM systems
• Excellent written and verbal communication skills
• The confidence to follow up with customers and colleagues professionally and persistently
• A structured approach and the ability to work within procedures and quality systems
• Experience within a regulated or technical environment would be advantageous.
• Knowledge of Quoteworks, Microsoft Business Central or Sage would also be beneficial, although this is not essential., If you’re an experienced Team Leader/ Customer Service Manager looking for a varied role where you can lead a team, build strong relationships and make a real difference, we’d love to hear from you!

Salary: Competitive: Disclosed on application

Benefits: 25 days plus bank/public holidays per year, Bupa healthcare (after probation), On site parking

Hours: Monday to Friday 9.00am to 5.00pm

Our Brief: Simple Recruitment are acting as an employment agency on behalf of our client, based in Shepton Mallet, who are seeking a Support Admin Manager to join their team on a permanent basis.