IT Technician

Join our IT services team as an IT Technician and play an important role in supporting, maintaining, and improving clients’ IT systems and computer facilities. In this role, you will provide technical assistance, troubleshoot hardware and software issues, and help ensure that IT systems operate reliably and efficiently. You will also assist with IT consultancy activities, system maintenance, network management, and the implementation of technology solutions to meet business requirements. This is an excellent opportunity for individuals with a strong interest in technology, problem-solving, and customer service to contribute to the effective management of IT infrastructure., * Provide technical support to clients and end-users by diagnosing and resolving hardware, software, and system-related issues.

• Install, configure, and maintain computer systems, workstations, printers, and other IT equipment to ensure reliable operation.
• Assist with managing and maintaining IT infrastructure, including computer networks, servers, storage systems, and network connectivity.
• Monitor computer facilities and IT systems to identify performance issues, minimise downtime, and ensure business continuity.
• Install, update, and maintain operating systems, business applications, and software tools in line with client requirements.
• Assist with IT consultancy projects by assessing client requirements and recommending suitable hardware, software, and system improvements.
• Manage user accounts, access permissions, and system configurations to maintain secure and organised IT environments.
• Perform routine system checks, software updates, data backups, and maintenance tasks to support the smooth operation of computer facilities.
• Record technical issues, document troubleshooting steps, maintain service records, and escalate complex problems when required.
• Work with clients and internal teams to implement IT solutions, improve system performance, and ensure that services meet agreed requirements.

• Previous experience in IT support, technical troubleshooting, computer maintenance, or a similar IT-related role is preferred.
• Good understanding of computer hardware, operating systems, software applications, and basic networking principles.
• Practical knowledge of installing, configuring, and maintaining desktop computers, laptops, printers, and other IT equipment.
• Familiarity with Windows operating systems, business software, system updates, and routine IT maintenance procedures.
• Understanding of computer network infrastructure, internet connectivity, routers, switches, and basic network troubleshooting.
• Ability to assist with server maintenance, system monitoring, data backups, and the management of computer facilities.
• Knowledge of IT security practices, user access controls, data protection, and procedures for maintaining secure IT systems.
• Strong problem-solving and communication skills, with the ability to explain technical issues clearly and provide effective support to clients.
• Ability to organise tasks, maintain accurate technical records, work independently when required, and collaborate with colleagues on IT projects.

Join a professional IT services environment where your technical skills will help businesses maintain reliable computer systems and improve their technology infrastructure. We support continuous learning, practical problem-solving, and professional development while delivering dependable IT consultancy and computer facilities management services to our clients.