IT Support Engineer - 1st & 2nd Line

The IT Support Engineer to work closely with our IT Manager and provide hands-on technical support across the business. You’ll have full exposure troubleshooting real day to day issues from our in house software to networking improvements whilst being self-sufficient managing IT support tickets through to resolution. This role has the potential to have real impact within our company and growth for those able to pivot to embrace change.

What you’ll be doing

• Providing 1st and 2nd line support, taking ownership of tickets through to resolution.
• Troubleshooting Windows, Microsoft 365, hardware, software and user access issues.
• Supporting Active Directory / Entra ID, user accounts, permissions and device setup.
• Investigating networking and connectivity issues, including DNS, DHCP, Wi-Fi and switches.
• Supporting new starters and leavers with accounts, equipment and access.
• Monitoring data, network access and backup systems.
• Managing patching, software and hardware updates, repairs, replacements and IT inventory.
• Liaising with third-party software and IT suppliers when required.
• Maintaining IT documentation, user guides and network diagrams.
• Supporting and having ownership over some IT projects, system improvements and infrastructure changes.

• Proven 2nd line IT support experience.
• Experience managing tickets through a ticketing or RMM system.
• Practical networking and troubleshooting experience.
• A structured approach to problem-solving and the ability to work independently.
• Good communication skills and the confidence to support non-technical colleagues.
• The ability to manage stakeholders’ expectations and keep people informed.
• A full UK driving licence and access to your own vehicle, as the role may require travel between our Braintree sites.
• Desirable: Intune/MDM, Azure, firewall experience, SQL, VoIP, PowerShell or scripting.

Join a growing, down-to-earth business where IT and software is a key part of our business growth journey. We value people who think beyond their own role, practical and happy to get stuck in, with plenty of opportunity to develop your own role.

Join us if you’re passionate about delivering top-tier IT support! Bring your enthusiasm for technology along with your technical expertise to help us keep our systems running smoothly while advancing your career in a tech-focused environment.

Pay: From £30,000.00 per year

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• On-site parking
• Private medical insurance
• Work from home