EUC L1 / Deskside Support Engineer

• Provide L1 onsite EUC and Deskside Support to end users.
• Troubleshoot Windows desktops, laptops, printers, monitors, docking stations, and peripherals.
• Install, configure, and troubleshoot desktop hardware and software.
• Provide support for Windows 10/11 and Microsoft Office 365 applications.
• Troubleshoot Outlook, Teams, OneDrive, and other enterprise applications.
• Perform basic troubleshooting for LAN, Wi-Fi, VPN, DNS, and DHCP issues.
• Support Active Directory activities including password resets, account issues, and basic user administration.
• Assist with workstation setup, device deployment, imaging, and hardware replacement.
• Log and update incidents and service requests in the ITSM/ticketing system.
• Escalate unresolved issues to L2/L3 teams with appropriate troubleshooting details.
• Maintain accurate asset and support records.
• Follow ITIL, incident management, change management, and SLA processes.
• Provide professional and customer-focused onsite support.
• Attend the client site every Monday and Thursday as part of the scheduled onsite support arrangement.

• 3+ years of hands-on Desktop / EUC / Deskside Support experience
• Strong Windows 10/11 troubleshooting experience
• Desktop and laptop hardware troubleshooting
• Microsoft Office 365, Outlook and Teams
• Active Directory
• Basic LAN/Wi-Fi/VPN troubleshooting
• ITSM / ticketing tools
• Hardware, peripheral and printer troubleshooting
• Strong customer service and communication skills
• Ability to work independently in an onsite enterprise environment

Good to Have

• Microsoft Intune / Endpoint Manager
• SCCM / MECM
• Endpoint security tools
• Hardware imaging and deployment
• ITIL Foundation certification
• Enterprise/MNC support experience