IT Deployment Consultant/2nd Line Support

The role will primarily focus on PC and laptop deployment, including imaging, configuration and preparing hardware for users, alongside providing day-to-day 2nd line desktop support., * Imaging, building and configuring PCs and laptops

• Deploying devices to end users
• Receiving and unpacking IT equipment and hardware
• Packing and shipping equipment to locations across the UK
• Providing BAU 2nd line desktop support
• Troubleshooting desktop, hardware and application issues
• Managing and resolving support tickets using ServiceNow
• Supporting a user base of approximately 250-300 users

• Previous experience in IT deployment, desktop support or 2nd line support
• Strong PC/laptop imaging and deployment experience
• Good Windows desktop troubleshooting skills
• Experience supporting hardware and applications
• Experience working with IT ticketing systems
• ServiceNow experience would be beneficial
• Able to work 5 days per week onsite in Slough
• Ideally immediately available or able to start at short notice