Service Desk Coordinator

As Service Desk Coordinator, you will support the coordination of service desk activity for building maintenance and engineering services. Your impact: clear, accurate communication helps engineers and customers coordinate service needs and keep building systems supported., * Customer service: Handling incoming calls, emails and enquiries promptly and professionally, ensuring issues are resolved or escalated appropriately.

• Engineer scheduling: Coordinating engineer diaries and allocating work effectively to meet client requirements and operational priorities.
• Problem-solving: Responding to changing schedules, urgent requests and unexpected issues while minimising disruption.
• Administration: Maintaining accurate records, spreadsheets and internal systems, ensuring documentation is complete and up to date.
• Team support: Working closely with colleagues, engineers and other teams to keep operations running smoothly.
• Continuous improvement: Looking for ways to improve our processes, efficiency and customer experience.

• Previous office experience, including working in a customer-facing service role.
• Excellent communication and customer service skills.
• Strong organisational skills and the ability to prioritise your workload.
• Good general IT skills, including Microsoft Word, Excel and Outlook.
• Good numeracy, literacy and attention to detail.
• A proactive, positive approach to problem-solving, with a willingness to learn and go the extra mile.
• GCSE Maths and English, or equivalent.

Desirable experience:

• Working in a busy service desk, helpdesk or reactive service environment.
• Coordinating engineers or other mobile workforces.
• Experience within the building services industry.
• Familiarity with service management software.

You don’t need to tick every desirable box. We’re interested in people with the right attitude, transferable skills and a genuine commitment to delivering great service., * Office Experience, preferably in a customer relations role: 1 year (required)

• 25 days holiday
• Death in service benefit
• Accident and long-term ill health cover
• Learning and development opportunities
• Employee Assistant Programme
• A rural working location with free access to gym, sauna and tennis courts

Career development

This role offers an opportunity to develop your skills and build a career within our Service Desk team, with a potential progression pathway to Service Desk Team Leader and Service Desk Manager.

Interested?

If you’re looking for a role where you can make a difference to our customers, support our engineers and be part of a growing team, we’d love to hear from you. Apply via Indeed.

Pay: £26,500.00-£28,000.00 per year

Benefits:

• Casual dress
• Company events
• Free flu jabs
• Free parking
• Life insurance
• On-site gym
• On-site parking
• Paid volunteer time

DMG Delta Ltd provides mechanical and electrical maintenance for residential and commercial buildings, including heat networks and low-carbon heating solutions. The company supports efficient, sustainable building operations and values staff training and development.