IT Support Assistant

We are recruiting for a full-time permanent IT Support Assistant position. The IT Support Assistant will be responsible for supporting colleagues across Head Office and retail locations and undertake routine operational activities required to maintain the organisation’s IT equipment and user environment. The role will resolve straightforward incidents and requests using established procedures, prepare and deploy equipment and escalate more complex issues to the IT Support Technician or Head of IT.

Here is how we see your role:

· Provide first-line IT support to Head Office and retail colleagues, resolving routine incidents and service requests using established procedures.

· Build, configure, test and deploy laptops, desktops and other IT equipment using approved deployment processes.

· Support routine joiner, mover and leaver activities, including account setup, equipment preparation and standard access changes.

· Troubleshoot common Microsoft 365, Windows, printing, connectivity and hardware issues.

· Configure and support monitors, docking stations, printers, iPads, mobile devices and other workplace technology.

· Maintain accurate hardware, asset, stock and warranty information and assist with equipment lifecycle activities.

· Carry out routine device, system and compliance checks in accordance with documented IT procedures.

· Maintain accurate service desk records and provide clear updates to colleagues on outstanding requests.

· Identify opportunities to improve IT processes, documentation and user experience and make suggestions to the IT team.

· Follow IT security policies and immediately escalate any security concerns, unusual system behaviour or requests outside delegated permissions.

· Maintain and update straight IT documentation and develop technical knowledge through training and practical experience.

· Strong knowledge of IT and technology with a willingness to develop technical skills.

· Knowledge of Windows PCs, Apple products and common business applications.

· Ability to troubleshoot technical problems logically.

· Excellent Communication skills.

· Ability to follow documented processes accurately and consistently.

· Organised, methodical and detail-oriented approach.

· Knowledge Microsoft 365 is essential.

We offer you an attractive package commensurate with experience, competitive salary and team commission structure. From unrivalled employee discounts and service recognition awards, Laings has built our approach to benefits around the requirements of our colleagues. Our benefits have been created to ensure happiness and wellbeing across each person’s professional and personal life. We offer flexible benefits, where you can choose to match your individual needs through our bespoke benefits platform.

Laings are committed to fostering diversity, inclusion, equity and wellbeing. While our journey is ongoing, our shared commitment is to our culture of belonging and to the equality of opportunity, we follow practices which are free from discrimination. Please inform us confidentially if you may require any special accommodation or clarification concerning our recruitment process.

Join us and shine as we go forwards, committed to staying at the forefront of the industry with a passion in providing personalised instore and aftersales experiences for customers, delivering impeccable service that is paired with exceptional product knowledge.

Pay: £25,785.00-£26,000.00 per year

Be part of our legacy that blends tradition, innovation and excellence at Laings. A long-standing symbol of quality, trust and timeless design, Laings has continued to invest in its future.

Join us as we are look to carrying forward a tradition of excellence in craftsmanship, outstanding customer care and a deep-rooted heritage that anchors our Laings story.

Laings colleagues are a family, a legacy and a community of passionate professionals that collaborate and contribute to each of our positions a wide range of skills and experience to everything we do. We offer supportive and inspiring environments, where expertise and personal connections flourish.

As you consider beginning your journey with us, know your enthusiasm and dedication will lead to growth, opportunity, and a fulfilling career. Bespoke training and career development are at the heart of our ambition; we aim to enhance your skills and provide you with access to industry leadership professionals.