ICT Support Assistant

To provide reliable first-line IT support and day-to-day technical assistance to staff across the charity. The role ensures that devices, accounts and basic systems are set up and maintained effectively so colleagues can work efficiently, while supporting the ICT Services Manager with routine operational tasks., We are looking for an ICT Support Assistant to provide reliable first-line IT support to our colleagues across the charity. You’ll be the first point of contact for everyday technical issues, help set up devices and accounts for new starters, and keep systems running smoothly so staff can focus on supporting people in their mental health recovery.

You will log, triage and resolve common problems (or escalate them clearly when needed), support Microsoft 365 tools, and assist with routine operational tasks under the guidance of the ICT Services Manager.

• Practical experience supporting Windows computers and Microsoft 365 (Outlook, Teams, Word, Excel, OneDrive, SharePoint)
• Ability to troubleshoot common hardware, software and connectivity issues and explain technical steps in plain English
• A patient, organised approach with accurate record-keeping
• Willingness to learn, ask for help and work collaboratively

GAMH is a values-led organisation with Gold Investors in People accreditation. We believe recovery is possible and our work makes a real difference to people in Glasgow.