ICT Support Engineer - Education

We are recruiting for an experienced ICT Support Engineer to join a well-established IT support team, working onsite within an education environment in the Formby/Sefton area.

This is an excellent opportunity for someone who already has experience providing IT support within a school, college, academy or education setting and enjoys a varied, hands-on role supporting both users and IT infrastructure.

The Role

As an ICT Support Engineer, you will provide day-to-day technical support to staff and students, resolving hardware, software and network issues while helping to maintain a reliable and secure IT environment.

Your responsibilities will include:

• Providing onsite IT support to staff and students

• Troubleshooting and resolving hardware, software and connectivity issues

• Supporting Microsoft desktop and server operating systems

• Supporting Active Directory, Group Policy, DNS and DHCP

• Maintaining network and wireless infrastructure

• Supporting VMware and/or Hyper-V virtualised environments

• Supporting Microsoft 365 / Office 365 and cloud-based services

• Supporting desktops, laptops and other end-user hardware

• Assisting with firewall, filtering and security solutions

• Supporting antivirus and backup solutions

• Liaising with third-party hardware and software suppliers

• Proactively monitoring systems and resolving potential issues

Previous IT support experience within a school, college, academy or other education environment is essential.

You should also have experience across a good range of the following:

• Active Directory and Group Policy

• DNS and DHCP

• Microsoft Windows Server

• Windows 10/11

• Microsoft 365 / Office 365

• Network and wireless infrastructure

• VMware and/or Hyper-V

• MDT, WDS and WSUS

• MDM solutions such as Intune, JAMF or Lightspeed

• Antivirus solutions such as Sophos or ESET

• Backup solutions such as Veeam, Datto or Veritas

• Desktop, laptop and server hardware

• NAS/SAN environments

You don’t necessarily need experience with every technology listed, but you should have a solid technical support background and be comfortable working independently in an education environment.

Essential Requirements

• Previous school or education-sector IT support experience

• At least 2 years’ experience in an IT/ICT support role

• Full UK driving licence and access to your own vehicle

• Strong troubleshooting and problem-solving skills

• Confident communicating with both technical and non-technical users

• Able to organise and prioritise your own workload

• Comfortable working onsite within a school environment

• Willing and able to undertake an Enhanced DBS check

• £30,000 salary

• Monday to Friday working hours - 8:00am to 4:30pm

• 23 days’ annual leave plus public holidays

• Access to an IT training portal

• Workplace pension

• Mileage allowance

• Ongoing training and development

If you are an ICT Technician, IT Support Engineer, School IT Technician, Network Technician or 2nd Line Support Engineer with previous education-sector experience, we would love to hear from you.

Apply today with your latest CV for further information.

Pay: £25,420.00-£30,000.00 per year