Education ICT Support Technician - Multi-Site Schools

This is a varied, people-focused role where you’ll work directly with teachers, support staff and students, ensuring technology is reliable, effective and supporting teaching and learning., You’ll provide onsite first and second-line ICT support across multiple schools, including:

• Diagnosing and resolving hardware, software and network issues.
• Supporting Windows desktops, laptops and other devices.
• Microsoft 365 support.
• User account and access management.
• Troubleshooting Wi-Fi, connectivity and printing issues.
• Supporting interactive displays, projectors and classroom technology.
• Installing, configuring and maintaining IT equipment.
• Supporting ICT upgrades, deployments and projects.
• Managing and prioritising support requests.
• Working closely with the wider IT team to resolve more complex issues.
• Building strong relationships with school staff and providing excellent customer service.

Previous ICT experience within education is essential, ideally within a Multi-Academy Trust (MAT), multiple secondary schools or another multi-site education environment., Education ICT experience is essential.

We’re particularly interested in candidates who have experience working:

• Within a secondary school;
• Across multiple schools;
• Within a Multi-Academy Trust (MAT);
• Within a central education IT team; or
• For an IT provider supporting schools.

You’ll need strong practical experience in areas such as:

• Windows 10/11
• Microsoft 365
• Active Directory / Entra ID
• Hardware and desktop support
• Network and Wi-Fi troubleshooting
• User accounts and permissions
• Classroom/AV technology
• IT ticketing or service management systems

Just as importantly, you’ll be approachable, organised, proactive and comfortable working with non-technical users.

You’ll need to manage competing priorities, work independently across different school sites and remain calm when technical issues arise., * Previous ICT/IT support experience within education - essential

• Experience supporting secondary schools - highly desirable
• Multi-Academy Trust / multi-site experience - highly desirable
• Strong Microsoft and Windows knowledge
• Excellent communication and customer service skills
• Full UK driving licence / ability to travel between sites

If you’re an experienced Education ICT Technician or IT Support Technician looking for your next opportunity with a growing organisation that genuinely values its people, we’d love to hear from you., * Education IT : 1 year (required)

• Field based IT: 1 year (required)
• Multi Academy Trust: 1 year (preferred)

Pulled from the full job description

• Free parking
• Company car
• Company pension
• Discounted or free food
• Casual dress
• Company events

• On-site parking, £29,000 - £34,000 + Excellent Benefits

  Permanent

  Multiple Secondary School Sites, You’ll be joining a growing IT business with an incredible reputation, working with a fantastic portfolio of education clients.

You’ll have the opportunity to:

• Work across a varied secondary school environment.
• Develop your technical skills and experience.
• Get involved in wider IT projects.
• Build strong relationships with education professionals.
• Work alongside an experienced and supportive IT team.
• Develop a long-term career within a growing organisation., * Casual dress
• Company car
• Company events
• Company pension
• Discounted or free food
• Free parking
• On-site parking