IT Field Service Technician
International Paper Company
Irwindale, CA, United States
16 days ago
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Role details
Contract type
Permanent contract
Employment type
Part-time (≤ 32 hours)
Compensation
$41,600.0 - $52,000.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Apple Mac Systems
Computer Networks
Linux
Domain Name System (DNS)
Virtual Private Networks (VPN)
Local Area Networks
Network Troubleshooting
Microsoft Office
Windows Servers
Software Engineering
TCP/IP
+7 more
Transmission Control Protocol (TCP)
Tablet Computers
Peripherals
Firewalls (Computer Science)
Computer Equipment
Laptops
Servicenow
Job description
- Troubleshoot and resolve equipment problems related to desktops, laptops, mobile devices, printers, and peripherals
- Configure and support operating systems including Windows (Windows 10/11), macOS, Linux, and Windows Server environments
- Manage network troubleshooting tasks involving LAN (Local Area Network), TCP/IP protocols, DNS settings, VPNs, firewalls, and TCP connections
- Document all service requests and resolutions using customer support ticket management systems while maintaining clear communication with clients
- Conduct analysis of technical issues to identify root causes and implement effective solutions promptly
Requirements
- Strong knowledge of computer networking concepts including LAN, TCP/IP protocols, DNS configuration, VPNs, firewalls, and TCP connections
- Proficiency in supporting Windows (including Windows Server), macOS, Linux operating systems, and Microsoft Office applications
- Experience with hardware troubleshooting-identifying issues with computer hardware components and peripherals-and performing repairs or replacements as needed
- Experience with ServiceNow
- Ability to provide technical troubleshooting support for software issues across various platforms and operating systems
- Excellent customer service skills with the ability to communicate technical information clearly to non-technical users
- Familiarity with help desk systems for ticket management and tracking service requests efficiently
- Knowledge of mobile device support including smartphones and tablets in a corporate environment
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