1st Line IT Support

An established organisation based in Bristol is seeking a 1st Line IT Support professional to join their team for an initial 3 months. This is a great opportunity for someone with strong first-line support experience who can quickly integrate into a busy IT environment and provide excellent technical support to internal users., * Acting as the first point of contact for IT support queries via phone, email, and ticketing systems

• Logging, prioritising, and managing incidents and service requests in line with internal SLAs
• Providing 1st line technical support for hardware, software, and system-related issues
• Troubleshooting common issues relating to Windows environments, Microsoft 365, and user access
• Supporting with user account administration, password resets, and permissions
• Assisting with hardware setup and configuration, including laptops, desktops, and peripherals
• Escalating more complex technical issues to the relevant teams when required
• Maintaining accurate records of issues, fixes, and updates within the helpdesk system
• Delivering a high level of customer service to internal users across the business

• Previous experience working within an IT Service Desk or Helpdesk environment
• Strong troubleshooting and problem-solving skills
• Familiarity with Windows OS, Microsoft 365, and Active Directory
• Excellent communication and customer service skills
• The ability to work in a fast-paced environment and manage multiple support requests
• Availability to start at short notice, * IT
• desktop support
• support technician