Computer Repair Technician

• Manage the day-to-day operation of the Haywards Heath store and repair workshop.
• Diagnose and repair Windows laptops, desktop PCs, Apple Macs, mobile phones and tablets.
• Carry out hardware upgrades, SSD installations, software troubleshooting and data recovery.
• Book in customer repairs, assess faults and provide clear, professional advice and quotations.
• Prioritise and manage repair workflow to ensure efficient turnaround times.
• Order replacement parts, monitor repair progress and maintain accurate repair records.
• Provide excellent customer service both in-store and over the telephone.
• Sell new and refurbished computers, accessories and related services.
• Maintain high standards of workmanship, organisation and presentation throughout the workshop.
• Help develop the business through repeat customers, recommendations and new sales opportunities.
• Support and supervise junior technicians if required.

We are looking for an experienced, reliable and self-motivated Workshop Manager / Senior Computer Repair Technician to manage the day-to-day running of our Haywards Heath store.

This is a varied, hands-on position combining technical repairs, customer service, workshop management and sales.

The successful candidate will be confident working independently, managing their own workload and providing customers with professional technical advice, with ongoing support from our Worthing team.

It’s an excellent opportunity for an experienced technician who enjoys taking responsibility, solving technical challenges and helping develop an established local business., Essential:

• At least 5 years’ experience in a computer repair workshop, electronics repair or technical retail environment.
• Strong knowledge of Windows PCs, laptops, Apple Macs and computer hardware.
• Excellent diagnostic, fault-finding and problem-solving skills.
• Experience carrying out hardware and software repairs.
• Excellent customer service and communication skills.
• Ability to work independently and manage multiple repairs simultaneously.
• Strong organisational skills and attention to detail.
• Reliable, self-motivated and able to use initiative.
• A professional, friendly and customer-focused approach.

Desirable:

• Experience repairing Apple devices, mobile phones and tablets.
• Component-level or board-level diagnostic and repair experience.
• Previous workshop management or supervisory experience.
• Experience with retail sales, stock management and repair management systems.

Salary: £21,600-£27,000 basic salary + uncapped commission (OTE up to £30,000+), * Monday, Tuesday, Thursday and Friday

• Wednesdays off
• Annual salary: £21,600 + commission

Option 2 - Five-Day Week

• Monday to Friday
• Annual salary: £27,000 + commission

Both options include a performance-related commission scheme, providing the opportunity to increase earnings based on the store’s profitability., * £21,600 per annum for four days or £27,000 for five days.

• Additional performance-related commission based on store profitability.
• A choice of four or five working days per week.
• The independence and responsibility of managing an established repair store.
• Support from our experienced Worthing team.
• A friendly, professional and supportive working environment.
• A varied role combining technical repairs, customer service and retail sales.
• The opportunity to help develop and grow the Haywards Heath branch.

Laptop Workshop is an established independent computer repair business, operating since 2006, with stores in Haywards Heath and Worthing.

For over 20 years, we have provided professional repairs and technical support for computers, laptops, Apple devices, mobile phones and tablets across Sussex.

We pride ourselves on delivering exceptional customer service, honest advice and reliable, high-quality repairs.