Maintenance and Contract Support Administrator

· Triage maintenance requests received through Dwellant and email, resolving minor matters or referring them to the appropriate surveyor.

· Raise, allocate and monitor work orders, inspections and outstanding repairs.

· Liaise with contractors, arrange property access, obtain updates and collect completion evidence.

· Administer maintenance contracts and keep accurate contract, inspection, testing and key records.

· Coordinate between clients, vendors, and internal teams to ensure seamless contract execution, financial accuracy, and service delivery excellence.

· Process and check invoices, apply the correct accounting codes and investigate discrepancies, certify payments and approve invoices.

· Monitor contract costs and invoice records to ensure invoice values correspond with agreed contract fees.

· Maintain spreadsheets and digital records and prepare status reports for meetings.

· Keep residents, tenants, customers and internal teams informed about progress.

· At least two years’ experience in contract and maintenance administration within a property management company

· Excellent organisational and time-management skills

· Strong interpersonal skills and communication skills

· Good IT skills, including proficiency in Microsoft Office and the ability to learn systems such as MRI Qube, Dwellant and PRISM

· Ability to work under pressure while completing tasks accurately and on time

· Right to work in the UK

· Access to own car and a full, clean driving licence is desirable