CRM Functional Analyst

The CRM Functional Analyst will support the back-end function of CRM, integration into Peoplesoft and other software systems. Responsible for development and maintenance of the CRM and software APIs. Accountable for the data flows to and from the CRM with other University systems. Occasionally required to work some evening and weekends, typically related to registration periods at the beginning of each semester, commencement.

Major Responsibilities/Duties/Critical Tasks

• Oversee training for new CRM users.
• Maintain permissions for users.
• Build forms and templates to collect inquiry data accurately and efficiently.
• Create data import sources for college application information in the CRM.
• Aid both the executive director of admissions and director of enrollment management with building and processing management.
• Manage and test new application implementations and enhancements for the CRM and systems integration.
• Implement updates and enhancements to the CRM.
• Provide maintenance of the system by resolving duplicate records and running queries to clean-up existing data.
• Develop and create reports and queries for enrollment teams and leadership.
• Monitor the functionality of the CRM to resolve any errors.
• Assist with the creation of training videos and documentation for staff.
• Other duties as assigned., The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

• Bachelor’s degree in related field.
• One (1) year experience in higher education.
• A combination of experience and education may be considered.

Preferred Education/Experience

• Familiarity with data and information management.
• Two (2) years CRM experience.

Accompanying Knowledge, Skills, Abilities and Competencies

• Advanced in MS Office Suite.
• Work collaboratively and cooperatively with university personnel at all levels.
• Respond flexibly and positively in all circumstances, working calmly under pressure.
• Excellent oral and written communication skills with the ability to communicate complex information to an audience in an understandable manner.
• Strong attention to detail with a high degree of accuracy.
• Extensive knowledge of and proficiency in various spreadsheets, databases and analysis software that requires a high level of computer literacy and aptitude.
• Strong analytical and problem-solving skills to identify and resolve issues efficiently.
• Detail oriented and able to manage multiple projects simultaneously, working both independently and as a team member.
• Interact professionally with students, faculty, and university leadership.
• Demonstrated flexibility and initiative in a dynamic work environment.
• Ethical.
• Ability to maintain confidential information.

The University of Texas at Tyler is part of the prestigious University of Texas System that includes 14 institutions located throughout the state. Founded in 1971, UT Tyler today enrolls more than 11,000 students across four academic colleges and four schools.

Designated an R2 research institution by the Carnegie Classification of Institutions of Higher Education, UT Tyler supports our surrounding region through innovation intended to uplift communities, spearhead sustainability initiatives, preserve ecosystems and support entrepreneurship. UT Tyler has the highest Carnegie classification in East Texas.

Our beautiful Tyler campus features more than 200 acres nestled along a lake and surrounded by thick pine and oak forests, providing a picturesque location for study and recreation. We also offer instructional sites at The University of Texas Health Science Center at Tyler and in Palestine, Longview, and Houston.

With more than 80 bachelor’s, master’s and doctoral degree programs offered, UT Tyler provides a wealth of learning opportunities and dynamic programs., For more information regarding benefits offered by UT Tyler, please visit https://www.uttyler.edu/offices/human-resources/employees/benefits.