1st Line Support Technician

• Troubleshoot Windows laptops and desktops, printers, Wi-Fi and basic networking
• Set up new starters’ kit and hardware orders
• Visit client sites around East Midlands for hands-on fixes and installs (Computers, Wi-Fi, Sound Systems
• Keep tickets clear and well-written so the next person can pick them up
• Escalate cleanly to 2nd line, and learn from what comes back, * Respond promptly to incoming help desk tickets via Fox 360, , providing clear and effective solutions.
• Troubleshoot and resolve desktop support issues related to operating systems such as Windows and macOS, including software troubleshooting and hardware diagnostics.
• Assist users with connectivity problems involving computer networking concepts like LAN, VPN, DNS, TCP/IP, and firewall configurations.
• Support Microsoft management tasks such as user account creation, password resets, and permissions adjustments.
• Maintain and update computer hardware inventories and assist with software installations.
• Collaborate with senior IT staff to escalate complex issues involving Microsoft 365, Wireless Networks, Ai
• Document all support activities thoroughly to ensure accurate records of incidents and resolutions.

• 6-12 months in a helpdesk or IT support role, or a home lab and the drive to prove it
• Good working knowledge of Windows 11 and Microsoft 365
• Clear, friendly communication on the phone and in writing
• Full UK driving licence and access to a car
• Bonus: Entra ID, Intune, basic networking, MS-900
• A want and will to grow and learn
• A Good Communicator
• Ai Literacy, * Strong understanding of computer networking fundamentals including LAN, TCP/IP, DNS, VPNs, and firewalls.
• Proficiency in desktop support across multiple operating systems such as Windows and macOS.
• Experience with Microsoft Office applications and troubleshooting common software issues.
• Familiarity with help desk tools like for incident tracking and reporting.
• Ability to diagnose hardware problems related to computer hardware components and peripherals.
• Excellent communication skills to clearly explain technical solutions to non-technical users.
• Analysis skills for identifying root causes of recurring issues and recommending improvements.

Join us as a 1st Line Support Technician to be at the forefront of our IT support operations! Your enthusiasm for technology combined with your dedication to delivering outstanding customer service will make a real difference in our organization’s success. We value proactive problem solvers who thrive in collaborative environments-if that sounds like you, we’d love to hear from you!

• Care 4 IT - every ticket is someone’s day going wrong
• Own IT - if it’s yours, see it through
• Simplify IT - no jargon, no faff

What you get

• £26,500-£29,000 depending on experience, plus 45p/mile
• Hybrid working between home, office and client sites
• Further Growth and Clear path to 2nd line
• Variety: hospitality, logistics and office clients, never the same day twice