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IT-Supporter 2nd Level - Köln

Aschert & Bohrmann GmbH
Köln, Germany
about 2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English
Job source
aschert-bohrmann.de

Tech stack

Microsoft Windows Information Technology User Accounts

Job description

Bearbeitung von IT-Anfragen und Störungen im 2nd Level Support Unterstützung der Anwender bei technischen Problemen vor Ort und remote Installation, Konfiguration und Wartung von Hard- und Software Fehleranalyse und -behebung bei komplexen IT-Problemen Pflege und Verwaltung von Benutzerkonten und Zugriffsrechten Dokumentation von Supportanfragen und Lösungen im Ticketsystem Zusammenarbeit mit dem IT-Team zur Weiterentwicklung der IT-Infrastruktur

Requirements

Abgeschlossene Berufsausbildung im IT-Bereich oder eine vergleichbare Qualifikation Berufserfahrung im IT-Support, idealerweise im 2nd Level Gute Englischkenntnisse Fundierte Kenntnisse in Windows-Betriebssystemen und Netzwerktechnologien Problemlösungsorientierte Denkweise und eine strukturierte Arbeitsweise Serviceorientierung und Kommunikationsstärke

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on aschert-bohrmann.de

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