IT Support Engineer

• Be a Key Player: Work at the heart of our service desk, where your input directly impacts client success and team performance.
• Cutting-Edge Tech Exposure: From Azure and Active Directory to Macs, firewalls and VPNs-you’ll touch it all.
• Fast Career Progression: Grow your skill set with real ownership, mentorship opportunities and paid certifications.
• Culture of Excellence: We value passion, curiosity, and a do-what-it-takes attitude. If you care deeply about client experience, you’ll fit right in.

What You’ll Be Doing:

• Be the frontline hero-handling inbound client support via phone, email, video call, and remote tools.
• Deliver a consistently outstanding client experience with genuine care and attention to detail.
• Troubleshoot, repair, and service hardware, from laptops to networks.
• Build and deploy PCs and devices, ensuring seamless integration with client networks.
• Liaise with third-party vendors and internal teams to drive timely, effective solutions.
• Contribute to pre-sales consultations-scoping, quoting, and presenting tailored solutions to clients.
• Maintain and improve internal documentation for client environments and systems.

Tech Stack You’ll Work With:

• Windows Server & Microsoft 365
• Active Directory, Group Policy
• Mac OSX
• Microsoft Azure
• Network hardware: switches, routers, firewalls
• TCP/IP, VPNs, remote access troubleshooting
• ConnectWise (training provided)

We’re on the lookout for a driven, dynamic and experienced Help Desk Engineer to join our growing team. This is your opportunity to play a central role in a business where your expertise will be recognised, your ideas valued and your development fully supported.

If you thrive in a fast-paced environment, love solving problems, and want to get hands-on with the latest technologies across both Mac and PC ecosystems-this is your next move., * A confident, communicative tech pro with 2+ years’ commercial experience in IT support, ideally with MSP experiance.

• Excellent at building client trust with clear, calm and effective communication.
• Proactive, curious and eager to solve problems at the root-not just put on a Band-Aid.
• Ideally already certified (or working towards) Microsoft, Cisco, or CompTIA qualifications.
• Able to juggle tasks, set priorities and consistently hit KPIs., * Commercial MSP : 2 years (preferred)

• Casual dress
• Company pension
• Free parking
• On-site parking